vivid seats complaints vivid seats complaints

So, if you sell tickets for $100, you will receive $90. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. Mark, your concerns are absolutely matter to us and we certainly value your feedback. Abel helped me and made the process easy. Never again. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. Wed, 11 May, 2022 at 5:09 PM. 3 for $533.58. We could not access or find on Ticketmaster and vivid customer dis-service. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! Erika, we always want to leave a positive impression on our fans. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. The third party did not send us the electronic tickets. I someone needs to hold ticket brokers responsible. At this venue, Section B is behind the Pit. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. Never received tickets or a refund let alone even an apology. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. They refused to issue a refund as they said the tickets were sent via email. Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . Here are 8 tips for writing great reviews. Find out how we combat fake reviews. We are filing fraud with the bank and reporting to the bbb. Vivid Seats is famous for its courtesy calls. Jeremy of Las Vegas, NV Verified Reviewer. The seller sets the ticket price. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! I wish you didn't exist. Ticket Listing Information 9. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Agreed! THEY ARE SCAMMERS. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. Thanks Vivid Seats. I would never have the paid this amount of money for average seats. This will help us to determine next steps. I bought my tickets 5 months before the show. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. Thank you for sharing your feedback, Gregory. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. I tried not to trip thinking I could sell them forward. If you have any questions about the refund process, feel free to reach out to our Customer Service. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". I asked to speak to the manager, told me there was no one above him. Is this your company? Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. So, Vivid seats charged an additional $196. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. I usually stick to stubhub. 2. bradsaid 1 yr. ago. It is a safe and secure process. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. 2023 Trustpilot, Inc. All rights reserved. Showed up after start of game and lot was closed. I don't expect they are willing to give an apology. For 2 and now the event is selling them for 25$$$!!! *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. Vivid seats will not do anything. They take your money, and you have no valid tickets. A refund or seats in RTC4. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. I beleive he explained everything I needed to know, in detail. Nothing arrived. I called 2 seconds after I saw the $960 total. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. Eugene was very helpful with my questions. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. Unsubscribe at any time. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. We launched @recap.email and legal webhooks. I have put in calls, live chats and emailed customer support. It is never our intention to make our fans feel this way. The insurance was $65.82. Will my seats be side by side? They are efficient, professional and the price is always right. Especially since Vivid. WONDERFUL Young Man. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. There was some type of electronic glitch. A. Amalia G. Today. I own a venue. We understand how this may be upsetting for you. I never received my tickets but was charged for them. Please refund me the differance between what you charged me and what the tickets actually cost. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. Full refund and apology for lack of ticket delivery. Vivid Seats Review: Is it Legit, Reliable or a Scam? Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. they are all the same basically. No issues at all, would use them again. Don't EVER use vivid seats for any purchases. Date of experience: 26 February 2023. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. He was absolutely fantastic at his job. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Vivid seats sucks. This will surely increase the credibility of your complaint. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. Just go through Ticketmaster or the event website directly. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Do not use Vividseats!! The tickets were shown as $ 264. Going to more events with Vivid Seats gets you to more events. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. Vivid Seats is an independently owned and operated online marketplace. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. Your transaction is secure, and you also get a full refund for canceled events. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. He was very knowledgeable and courteous. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. In my eyes I trully beleive you are a rip off company. That is a lie. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. Customer identification can be provided if needed. On 02/16/2023, I bought two concert tickets. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. This is absurd! Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. I specifically chose a section my whole group is in. Then the day of the event I got an email cancelling my ticket. Vivid Seats ranks 30th among Tickets sites. Get buying tips about Ticket Websites delivered to your inbox. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Good Grief. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Vivid Seats denies these . Read more Comments: 0 The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. Vivid Seats. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). 10.1K Ratings. Not game day yet so have not opened app for seats. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. Apply this Vivid Seats coupon code for $15 off first . I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Conveniently buy and. This Yelper's account has been closed. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. ConsumerAffairs is not a government agency. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. The office is amazing. ComplaintsBoard.com is a leading complaint resolution website on the Internet. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! HORRIBLE experience. I bought 2 tickets to Super bowl for my 11 year old son. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Spent all week leading up to the event trying to call only to get the worst support ever. They refuse to give refunds for anything. With the plethora of ticket resell sites, this is one to avoid. Companies can ask for reviews via automatic invitations. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. Vivid Seats is a trusted and reliable way to buy and sell tickets. No. I was told that I should have known that by this note that was listed: xfer Piggyback. Paid $160 for a single ticket for a show that was rescheduled (twice). We understand it's frustrating when events are postponed. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. However, no matter what link they have provided I cannot access these tickets. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. Tickets to Aint to Proud Stage Play in West Palm Beach. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. The agent will be able to grant you a refund if your scheduled event has been canceled. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. Sometimes the choice seems insufficient to customers. Most complaints are from ticket billing and delivery issues. Beware. The market price provided by Vivid was over $500 per ticket. These seats sell for $35.00 each. I purchased tickets well in advance and the tickets weren't cheap. Vivid seats has been getting scammy lately. I could not attend. So I quickly attempted to purchase another ticket. From over pricing. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. Anyone can write a Trustpilot review. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. I do expect a responce and an apology for this overcharge. I bought tickets 2 months in advance. BS. Thank you. 1,560 talking about this. Repeatedly asked to speak to manager and he refused. I have knee issues so very kind to help so we don't walk far. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. He deserves 10 gold stars! Great customer service skills. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. But, that won't happen with your company. Vivid Seats' email and phones were not responding to many numerous requests. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. Vivid Seats Review Summary. Our content is intended to be used for general information purposes only. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. . So I recommend never buying anything from this place. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. The issue was they didnt have the tickets, but had 2 close by. Vivid Seats has 450 employees. And, I will never refer you to any of my friends and family. The request was put in minutes before. The person the ticket was for has since died. Vivid Seats has not responded to my email. Contact Us About The Company Profile For Vivid Seats LLC. Desired outcome: I will always use vivid seats when getting my tickets. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. MONTANA FOREIGN LIMITED-LIABILITY COMPANY. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. The buyer is responsible for these costs. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Ren was very helpful answered my questions and helped me get the tickets I was looking for. Also, VividSeats says all orders are 100% . The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. says they have a no refund policy unless the event is cancelled. This complaint was posted by a verified customer. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. Your trust is important to us. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. All they say is their sry, well so am I! In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. On December 13, 2022, I received the tickets from Vivid. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. pain management doctor won't prescribe, , las lomas high school tragedy 2021,